Archive for the ‘Uncategorized’ Category


#Microsoft ‘s Tony Scott: ‘We are completely free from #Oracle Siebel CRM’ #MSDYNCRM #OOW11

October 4, 2011

#Microsoft ‘s Tony Scott: ‘We are completely free from #Oracle Siebel CRM’ #MSDYNCRM #OOW11

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Microsoft Sues over Patent Infringement

May 30, 2010

You might have seen in the news that Microsoft has filed a lawsuit against alleging that Salesforce has used Microsoft patents without license.  Microsoft has only filed lawsuits like this three other times in its history, so it was a bit funny this week that Mark Benioff demonized Microsoft as “alley thugs” in his investor conference call.  Beyond the name calling, Benioff went on to say, “Personally, I’m just disappointed to see this from a former leader of our industry, but it’s imminently resolvable, and it’s not material to our day-to-day business. It’s basically a no-impact situation. It’s not something that, I think, anyone needs to make anything of. I think it probably has more ramifications for other cloud vendors than it, honestly, does for us because we’re strong.”

If I were on a conference call with investors, that’s probably what I’d say, too…but if you dig a bit deeper into the actual patent violation suit, this may pose a big problem for Salesforce and its ability to retain its user interface and current feature set.  Eight patents are included in the lawsuit.  None of the patents violated really have anything specifically to do with CRM itself of anything in the Dynamics line.  The patents in question are for pretty basic things — like the automatic updating of software.  Here’s the summary from one of the patents:

Creators of computer software provide the most up-to-date versions of their computer software on an update service. A user who has purchased computer software calls the update service on a periodic basis. The update service automatically inventories the user computer to determine what computer software may be out-of-date, and/or need maintenance updates. If so desired by the user, the update service computer automatically downloads and installs computer software to the user computer. By making periodic calls to the update service, the user always has the most up-to-date computer software immediately available. The update service may also alert the user to new products (i.e. including new help files, etc.), and new and enhanced versions of existing products which can be purchased electronically by a user from the update service.

So, back on December 1, 1998 when this patent was granted, automatic updates for software wasn’t something that everyone had.  Back in 1998, it’s possible that you didn’t have high-speed internet at your office, and it’s likely that you didn’t have it at home.  Microsoft pioneered that technology, and automatic updates provide one of’s biggest strengths.  The whole “no software” concept is centered around their ability to deliver updates quickly and without the users intervention. 

The eight other patents in the Microsoft suit deal with a variety of underlying web and computing technologies, including “Method and system for mapping between logical data and physical data,” and “System and method for providing and displaying a web page having an embedded menu.”

We’ll see how this lawsuit plays out, but I suspect that Salesforce has picked a fight that it should have tried to avoid.  This fiscal year, Microsoft spent 9.5 billion (with a ‘b’) on research and development.  That’s more money than Salesforce has made.  Ever.


Integrate LinkedIn with Outlook

February 17, 2010

If you haven’t already, check out some of the cool social media integration that is coming for Outlook 2010 and sites like LinkedIn.  Right now, a connector is available for LinkedIn, but Microsoft has announced plans to also integrate outlook with Facebook and MySpace.   Here are the relevant downloads to play around with it:

Office 2010 Beta: To get a copy of the Office 2010 Beta for free, visit

Social Media Connector for Outlook:

Download the Outlook Social Connector for LinkedIn at:


Six Months Free Microsoft Dynamics CRM Online!

November 25, 2009

For and Oracle CRM On Demand customers, switching to Microsoft Dynamics CRM just got a lot cheaper! Eligible organizations can get six months of Microsoft Dynamics CRM Online – at no charge.

Where else could you get a complete sales, service, and marketing suite within a native Microsoft Office Outlook experience, supported with robust functionality like mobile access, offline data usage, powerful workflow, 5GB of storage, and a 99.9% financially-backed service level agreement (SLA)?

To learn more, or to sign up your organization, call us at (800) 322-1049.

Here are the details of the offer:

  • Subscriptions must be activated by December 31, 2009.
  • Minimum of 5 users
  • Maximum of 2 times the number of seats subscribed to via qualifying competing products
  • After 6 months, subscription price is $44/user/month
  • Contract term is 12 months
  • Offer only applicable to Microsoft Dynamics CRM Online
  • Offer only available in the US & Canada
  • Eligible customers must be currently paid subscribers to or Oracle CRM on Demand switching to Microsoft Dynamics CRM Online and must show valid proof of or Oracle CRM On Demand subscription to participate

Coming Soon… Our Microsoft Dynamics CRM Online Class @ Your Local College

November 24, 2009


Through a consortium administered by Cengage learning called ed2go, we are nearly complete designing an online course on Microsoft Dynamics CRm 4.0.  Though you might not have heard of ed2go, this online course is mass distributed to over 1,500 accredited colleges and universities nationwide. 

So, starting in January, if you go to your local college and sign up for an online course on Microsoft Dynamics CRM 4.0, chances are good that we’ll be teaching it.  We’ll see you in class…study hard, because there will be a test.  (And quizzes, too!)

To see a list of schools in your area that will have our Microsoft Dynamics CRM class on their course catalogs, click this link:


SalesFUSION Email Marketing for Microsoft Dynamics CRM (Online & On-Premise)

November 24, 2009

If you are in need of e-mail marketing, check out SalesFUSION.  The web site is, and Innovative Solutions can help integrate your Microsoft Dynamics CRM solution into SalesFUSION for e-mail marketing, lead and campaign analysis, and web site visitor tracking.

SalesFUSION goes beyond traditional e-mail marketing systems (like ExactTarget, Constant Contact, etc.) and provides full e-marketing on par with Eloqua or vTrenz.  What sets SalesFUSION apart is its direct integration into Microsoft Dynamics CRM.  Unlike many other e-mail solutions, SalesFUSION works with both CRM Online and CRM On-Premise.

For more information, go to or call us at (800) 322-1049.



Setting favorites for commonly used CRM entities

November 14, 2009

Commonly used CRM entities can be dragged into your Outlook Favorites area.  This means that you can spend less time scrolling up and down through different folders and more time being productive.

It’s time to start putting your contacts, opportunities, and secrets into Microsoft Dynamics CRM.  It’s actually a lot easier than you might think…because everything important will be just a single click away.

Step-by-Step Instructions

  1. Locate your favorite CRM entity, like Contacts or Opportunities. You’ll find the entities hidden in an area marked Microsoft Dynamics CRM under your Inbox in the Mail section of Outlook.
  2. Drag any CRM entity, such as Contacts, up into the Favorites section of Outlook.



Tips & Tricks

  • Anything added to your Favorites section in Outlook will only affect you.  Other network users have their own Favorites.