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New Features Coming in May for Microsoft Dynamics CRM Online!

April 29, 2010

Microsoft has just announced a great list of new features coming to Microsoft Dynamics CRM Online in the upcoming May service update.  Highlights include:

  • International support:  Microsoft Dynamics CRM is now available in global markets, and it includes multi-lingual support for customers in the United States and abroad.
  • Free Customer Portal:  Starting in May, your subscription will include access to a free customer service portal.  Use this portal to do event management, let your customers view/create support incidents online, and create full service partner relationship management solutions.  This is a huge feature that usually dramatically increases the cost of a CRM implementation, and with CRM Online, you’ll get it included with your base CRM subscription.
  • An Updated SDK:  This tool will make it easier for developers to connect directly into CRM Online, especially for Azure applications.
  • Native Integration with Microsoft Dynamics GP: If you have Dynamics GP running in your office, you can now link with your CRM Online database without any custom programming.  Also, until June 30, GP customers can purchase CRM Online for $19/user/month.

 Ed

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