Installing the CRM E-mail Router

April 14, 2010

When you send an e-mail in CRM, that e-mail either is delivered through an individual user’s Outlook program, or the e-mail is routed to the E-mail Router.  This E-mail Router is a separate application that acts as a gateway between CRM and your Exchange/POP/SMTP e-mail server.

You can download the CRM E-mail Router from the Microsoft Dynamics CRM Resource Center.

Step-by-Step Instructions

  1. Go to http://rc.crm.dynamics.com/rc  and choose either CRM On-Premise or CRM Online.
  2. Under Downloads, Click Microsoft Dynamics CRM Online E-mail Router.
  3. Click the Download button and follow the installation instructions.


Tips & Tricks

  • The location of the download files for the E-mail Router may change.  Go a Bing search if the instructions above don’t work.
  • The CRM E-mail Router only needs to be installed once per database.  It will send emails for all of your users.


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